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Terms and Conditions

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These are the terms and conditions on which Piranha Swim Team provide swimming lessons. Please read them carefully before making a booking with us.

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1. Information about us and how to contact us

  1. We are Piranha Swim Team. You can find us at Arab Model School in Khalda, or contact us at this number +962797441199. If you need to contact us, all the relevant contact details can be found on our website             at https://www.piranhast.com/contact-us

  2. If we need to contact you we will do so using the information you provided us when registering.

  3. When we use the words “writing” or “written” in these terms, this includes emails or SMS.

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2. Registration

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  1. Before making a booking, you need to register with us. You can do this either:

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   2. We will ask you for your name and the name of your child, together with details of any medical condition affecting               your child as well as your contact details which will include your telephone number, email address and emergency             contact. You must tell us as soon as you can if any of these details change.

   3. Please note that we will use the information you provide us only in accordance with our privacy policy which you can           access online.

   4. When you register you will receive a swim cap; please note we will only provide one swim cap or, in case it is lost or             ripped you can buy one for the amount of 3 JD’s.

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3. The Lessons

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  1. We offer different types of lessons for different levels and age groups:

    • Mommy and Me – Offered to babies less than 2 year of age, with the comfort of their mother.

    • Beginners (2-4 years) – 3 times a week, where they will be learning the basics of swimming through fun and games.

    • (5-12 years) – 3 times a week, where they will learn the right swimming techniques.

    • Advanced – 6 times a week on intensive training, at competition level. Ladies only / Men – 3 times a week where you can take some time off your busy schedule and enjoy swimming.

    • Private lessons.

We will not refund or make-up any classes missed by your child.

 

   2. In these terms and conditions, the word lessons refer to all types of training. However, a few terms in these terms and         conditions either apply only to certain lessons. Where this is the case we refer specifically to the lessons mentioned.

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4. Our contract with you

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  1. Once you have registered with us you may make a booking for lessons by emailing or telephoning us.

  2. Your booking is not guaranteed until:

  • We receive a payment from you in full.

  • We send you a confirmation email or SMS, at which point a legally binding contract will exist between you and us.

  • The contract will exist until the end of the last session of your booking, but note that your booking for lessons will NOT automatically renew for a further period unless requested otherwise and paid in full.

  • If we are unable to accept your booking, we will let you know as soon as possible and will refund any amounts you have paid to us. We reserve the right to not accept your booking for any reason and we do not need to tell you why.

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5. Providing the Lessons

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  1. We will provide the lessons at the dates, the times and at the locations as set out in your booking.

  2. Lessons will start at the time stated in your booking. If the student is late, the session forming part of the lessons will not be extended, and if the student fails to attend (for any reason) you shall not be due any credit or refund.

  3. From time to time we may need to cancel individual sessions forming the lessons you have booked. If this happens, we will let you know as soon as possible and you will have the following options:

    1. in respect of Course Lessons:

      1. attend an alternative catch-up session at a later date; or

      2. If you are not able to attend the catch-up session offered, receive a credit, redeemable against future bookings or receive a refund for the session(s) cancelled; and

    2. We reserve the right to change the teacher taking the lessons you have booked and we don’t need to give you notice of this. We will only do this in exceptional circumstances and you acknowledge that such a change will not give you a right to cancel your booking.

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6. Price

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The price we charge for lessons will be as set out on our website https://www.piranhast.com/book-onilne at the time you make your booking (and will be confirmed in our confirmation email). We use our best efforts to ensure that the price of lessons advised to you is correct.

  • No discounts will be made for any reason

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7. Payment

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  1. You must pay for lessons within the payment period as set out in the invoice we issue you.

  2. All payments must be made before your child’s first class or the child will be withdrawn from the course.

  3. No refunds will be made.

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8. If you need to make changes to your booking

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  1. If you wish to make a change to the lessons booked please contact us via email or telephone. We will use our reasonable efforts to accommodate your change, but make no guarantee that we will be able to do so.

  2. If we are able to make the change to your booking we will let you know about any variation in price, when we will provide the lessons or anything else which results from your requested change. We will ask you to confirm if you wish to go ahead with the change.

  3. If we are unable to make the change, or the consequences of the change are unacceptable to you, you may want to end the contract.

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9. Illness and fitness to swim

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  1. When registering you must provide us with details of any medical condition which affects the student, regardless of how serious it is. We reserve the right to decline to allow the student to take part in lessons where we reasonably believe their condition would affect their ability to engage in lessons.

  2. Where the student’s condition is such that we do not reasonably consider that they will be able to participate in lessons in the foreseeable future, we will refund any money you have paid us if you have informed us of the medical condition, in full However, if the student’s condition is only temporary please let us know as well.

  3. If the student is unable to attend due to illness, please let us know as soon as possible and, in any event, by no later than 9 am on the day of the session forming part of the lessons.

  4.  For the safety of other students we reserve the right to ask that the student does not take part in the session forming part of the lessons, or any session during a period of 48 hours and the class will not be covered.

  5. If the student misses a session forming party of the lessons due to illness, you shall have no right to a refund.

  6. At our discretion we may offer you credits if the student suffers from a serious illness or a family bereavement such that they are unable to participate in a session or sessions forming part of the lessons.

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10. Students with disabilities and special needs

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  1. We do all we can to accommodate students with disabilities and special needs.

  2. We will work with you to establish how best we can accommodate the student and will make recommendations on the level and type of teaching based on our professional judgment.

  3. Private lessons can be provided in this case but at a different price where both parties agree on.

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11. Responsibility for Students

  1. You are responsible for the student at all times, save for when they are in the water (this includes poolside prior to the commencement of any session forming party of the lessons and whilst they are in the changing area).

  2. All students must be fully toilet-trained before they can participate in lessons or wear water diapers; we have the right to remove any student that doesn’t have the proper swim wear.

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12. Our rights to make changes

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  1. We may make changes to the lessons:

    1. to reflect changes in relevant laws and regulatory requirements; and

    2. to implement minor technical adjustments and improvements,

but these changes will not will significantly vary the nature of the lessons.

  • In addition, as we may need to make more significant changes to the lessons and your booking, such as the time or location of the lessons. If we need to do this, we will let you know and you if you do not agree to the changes you can end the contract.

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13. If there is a problem with the lessons

  1. If you have any questions or complaints about the lessons we provide, please contact us as soon as you can using the contact details on our website.

  2. Please note that we are under a legal duty to provide you with lessons in conformity with this contract and to provide the lessons with reasonable care and skill.

  3. Nothing in these terms will affect your legal rights.

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14. Your rights to end the contract

  1. You can end this contract at any time but it has to comply with the reasons mentioned above. However, when and why you end the contract will affect the refund or credit (if any) we give you.

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15. How to end the contract with us

  1. To end the contract with us, please let us know by doing one of the following:

contact us via email using the contact details on our website at https://www.piranhast.com/contact-us

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16. Our rights to end the contract

  1. We may end the contract for lessons at any time by writing to you if you:

  2. do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide lessons;

  3. do not make any payment to us when it is due and you still do not make payment to us within two days of us reminding you that payment is due; or

  4. Have breached these terms which includes a breach of the provisions .

  5. If we end the contract in the situations set out in the points above we will refund any money you have paid in advance for session forming party of the lessons we have not provided. However we may deduct from any refund our reasonable compensation for the net costs we will incur as a result of your breaking the contract.

  6. We reserve the right to stop providing lessons at any time. If we do this we will provide you with as much notice as we are able and will refund any money you have paid for session forming party of the lessons which we will be unable to provide.

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17. Refunds

  1. Any refund due to you on the cancellation of the contract will be refunded to you by the method you used for payment and within 14 days of you telling us that cancellation will take place.

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18. Our responsibility for loss or damage suffered by you or students

  1. . We are not responsible for any loss or damage that is not foreseeable.

  2. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

  3. We do not exclude or limit in any way our liability to you or to a student where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to providing lessons.

  4. You are responsible for your belongings and the student’s belongings at all times whilst at the pool. We shall not be liable to you or the student for loss or damage to personal belongings whilst at the pool.

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19. Professional photography or videographer 

  1. You will have the opportunity to have professional photographs taken of your student underwater.

  2. Note that the taking of the photos will not affect the lessons, which shall proceed as normal.

  3. You agree and allow us to take any photo or video of your child in or outside of the water and posting them on social media for advertising purposes.

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20. Other Important terms

  1. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

  2. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

  3. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide lessons, we can still require you to make the payment at a later date.

  4.  We reserve the right to remove any student from a session forming party of the lessons (and you shall have no right to a refund) if the following rules are not complied with:

    • you must remain at the premises at all times that the student is are in the pool;

    • during session forming party of the lessons you must not interrupt or communicate with the teacher, distract other students or approach the poolside (unless in an emergency);

    • you are responsible for any person you bring with you to the pool, as well as any student;

    • shoes must be removed before entering the poolside or, if available, overshoes are to be worn;

    • no buggies or prams are allowed in the changing rooms or poolside;

    • if the student has long hair this must be tied back and a swimming cap worn;

    • the student may wear goggles, but we may ask them to remove them if their use disrupts the lesson;

    • The student must not enter the pool until invited to do so by the teacher; and at the end of the lesson, the student must leave the pool quickly and in an orderly manner.

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